The Consumer Protection Bureau (CPB)
Founded in 2011, the Consumer Protection Bureau (CPB) stands as a community-focused organisation and serves as the corporate social responsibility arm of CRC.
As a prominent advocate for consumer protection in the UK, we are dedicated to upholding consumer rights and ensuring compliance with consumer protection laws. Our mission is to address consumer complaints effectively and work towards fair resolutions for all customer complaints.
About Us
Established in 2011, the Consumer Protection Bureau (CPB) is a Community Interest Company, incorporated and registered in the United Kingdom. As the Social Corporate Responsibility wing of CRC, CPB emerged under the visionary leadership of Yousouf Jhugroo, former CEO of the Institute for Consumer Protection (ICP), bringing with it a legacy of over three decades in consumer protection in the UK. Our focus is on upholding consumer rights and advocating for effective consumer protection laws to address and resolve any consumer complaints.
CPB is not just an organisation; we are your ally in the consumer world. Our sole focus is the protection of your economic interests and safety. We operate independently from industry funding, ensuring that our dedication is solely to you, the consumer. Whether you face issues related to faulty products or poor service, we are here to help resolve any customer complaints with the utmost commitment.
At CPB, we are deeply committed to empowering consumers and driving fairness in the marketplace. With a rich heritage and a forward-looking approach, we continue to evolve to ensure your rights are protected and your voice is heard in the face of any consumer protection issues.
Join us on this transformative journeyCPB, where consumer empowerment meets a legacy of experience in consumer protection UK.
Yousouf Jhugroo
Chairman and CEO
Yousouf Jhugroo
A Visionary Leader in Consumer Protection
Mr. Yousouf Jhugroo, a champion in consumer rights advocacy and regulatory compliance, with over two decades of experience across Europe and Mauritius. Recently featured in L’Express, Mr. Jhugroo's journey reflects his engagement to inclusive leadership, transparency, and innovation in protecting consumer interests.
🔗 Read the full article on L'Express
📈 Recognised for Raising UK Rail Compliance Standards
Yousouf Jhugroo’s leadership in compliance was highlighted in a Strategic Rail Authority audit, where his guidance led South Central to achieve a 96.3% compliance score — a significant improvement from the previous year. His innovative approach, supported by senior management, introduced a strong compliance culture and new monitoring procedures across the organisation.
🔗 View the report excerpt🌍 Advocating for Consumer Protection Beyond Borders
As featured in Defi Media, Yousouf Jhugroo helped safeguard the interests of over 400 Dubai investors by exposing fraudulent schemes and providing support to recover their funds. His dedication to protecting consumer rights globally reflects the mission and values upheld by the Consumer Protection Bureau.
🔗 Read the full Defi Media articleWhy people believe in us
CONTACT US
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83 VICTORIA STREET WESTMINSTER, LONDON, SW1H 0HW