Consumer Protection Bureau

Consumer Survey – Apple Repair Practices

To collect evidence from consumers worldwide regarding their experiences with Apple repair services, including pricing, data handling, diagnostic transparency, and warranty restrictions. Results will support CPB’s advocacy with regulators and international Right to Repair coalitions.

Apple Repair Survey

Please help us understand your Apple repair experience.

Personal Information

Name *

Please enter your name

Phone Number *

Please enter a valid phone number

Email *

Please enter a valid email address

Survey Questions

Which country are you based in? *

Please select your country

What is your age group? *

Please select your age group

Have you ever taken an Apple product for repair? *

Please select an answer

Which product did you take for repair? *

Please select the product

Were you provided with a written diagnostic report? *

Please select an answer

What repair cost were you quoted? *

Please enter the repair cost

Currency *

Please select the currency

Were you offered proportionate repair options? *

Please select an answer

Did Apple warn you about potential data loss? *

Please select an answer

Did Apple mention replacement parts might be refurbished? *

Please select an answer

Did you feel pressured into accepting Apple's repair terms? *

Please select an answer

How satisfied were you with the repair process? *

Please select your satisfaction level

Would you support stronger Right to Repair laws? *

Please select an answer

Please describe your Apple repair experience (Optional)

Mobile

+44 (0)2035854002

Location

83 VICTORIA STREET
WESTMINSTER, LONDON, SW1H 0HW

Email

info@consumerprotectionbureau.co.uk

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