Assessing complaints
We review your case carefully and consider the facts on their own merits.
Free Consumer Assistance
Consumer Assistance is Now Free
Everyone deserves access to independent consumer assistance, regardless of their financial circumstances. CPB has removed all mandatory consumer fees. We represent consumers when dealing with businesses and organisations.
Start Your Complaint
Our Announcement
Consumer Assistance is Now Free for Everyone
At the Consumer Protection Bureau (CPB), we believe that everyone deserves access to independent consumer assistance, regardless of their financial circumstances.
That is why we have removed all mandatory consumer fees.
From today, consumers can access CPB's assistance free of charge, making it easier than ever to access professional consumer assistance when consumer problems arise.
We work towards practical, fair and effective resolution of consumer complaints, and engage directly with traders and service providers on your behalf.
Our Commitment
Why We Removed Financial Barriers
Too often, people delay seeking help because they are concerned about the cost.
We believe that access to independent consumer assistance should never depend on a person's ability to pay.
By removing mandatory consumer fees, we are making our services more accessible so that every consumer has the opportunity to access professional, independent consumer assistance whenever you need it.
“Access to independent consumer assistance should never depend on a person's ability to pay.”
For Consumers
What This Means for Consumers
When you contact CPB, you can expect:
Independent consumer assistance
Professional case assessment
Constructive engagement with businesses
Guidance throughout your complaint
UK & international consumer assistance
Whether your complaint involves an online purchase, travel, retail, services or another consumer issue, we represent consumers when dealing with businesses and organisations.
How We Assist
How CPB Can Assist You
Our experienced team provides professional consumer assistance to consumers by:
Explaining your rights
Clear professional assistance on consumer rights and what options may be available to you.
Engaging with businesses
We engage directly with traders and service providers on your behalf, working towards practical, fair and effective resolution of consumer complaints.
Process guidance
Professional consumer assistance and direction throughout every stage of the complaint process.
Complaint resolution assistance
Continued professional consumer assistance through to the resolution of your case, wherever appropriate.
Independent & impartial
Every complaint is considered on its own merits, without industry influence.
Every complaint is considered on its own merits.
Our Mission
Access Based on Need, Not Ability to Pay
Our aim is to ensure that access to independent consumer assistance is based on need—not on the ability to pay.
We remain committed to promoting fairness, responsible business practices and greater consumer confidence through professional consumer assistance, public awareness and constructive engagement.
FAQ
Frequently Asked Questions
1
Is CPB really free?
Yes. CPB has removed all mandatory consumer fees, allowing consumers to access our assistance free of charge.
2
Are there any hidden charges?
No. There are no mandatory consumer fees for accessing CPB's assistance.
3
Can anyone contact CPB?
Yes. We assist consumers from the United Kingdom and, where appropriate, international consumers with matters involving UK businesses or other consumer issues within our remit.
4
Does CPB guarantee a successful outcome?
No. Every complaint is different, and outcomes depend on the individual circumstances of each case. While we cannot guarantee a particular result, we are committed to providing independent guidance and professional consumer assistance throughout the process.
5
How do I get started?
Simply submit your complaint using our online complaint form, and our team will assess your case and provide professional assistance on the next steps.
Get Free Consumer Help
If you are experiencing a consumer problem, our team provides professional consumer assistance. We represent consumers when dealing with businesses and organisations.
Start Your ComplaintHelping Consumers Today. Supported by Consumers Who Care About Tomorrow.