HOW IT WORKS
We review the facts, explain the next step, and move the matter forward where it can make a real difference.
Every case is reviewed on its own facts. We do not offer generic advice.
We look at what happened, review your documents, and check the agreement and conduct involved.
We then tell you where you stand, what has gone wrong, and what can realistically happen next.
We do not take on every case. If we believe your matter has merit, we explain the next step and the work involved.
We focus on a fair and practical outcome, and we keep you informed as the case progresses.
The Consumer Protection Bureau (CPB) is an independent consumer advocacy and support organisation based in the United Kingdom.
CPB assists consumers in the UK and internationally by providing information, guidance, advocacy, case assessment, dispute resolution support, investigations, and signposting to appropriate regulatory, legal, and alternative dispute resolution mechanisms.
Whilst many of our cases involve consumers seeking redress from UK-based businesses, service providers, and organisations, our activities are not restricted to disputes involving British companies. CPB may assist consumers in relation to complaints involving traders, manufacturers, service providers, professional bodies, regulators, public authorities, and other organisations in any jurisdiction where assistance is requested and considered appropriate.
CPB is not a court, tribunal, regulator, or statutory ombudsman. Our role is to assist consumers in understanding their rights, pursuing fair outcomes, communicating effectively with relevant organisations, and obtaining access to appropriate avenues of redress.
Consumers remain free to seek assistance, advice, advocacy, support, or representation from CPB in relation to their complaints and disputes. Where authorised by the consumer, CPB may correspond and engage directly with businesses, service providers, professional bodies, regulators, public authorities, and other organisations on the consumer's behalf.
The appointment of CPB by a consumer does not depend upon the geographical location of the consumer, trader, service provider, regulator, or organisation concerned. CPB's purpose is to support consumers in securing fair treatment, accountability, and access to justice.
Reassurance
Many consumers come to us after getting nowhere. Our job is to assess the matter properly and take the next step where it can make a real difference.
CPB accepts enquiries from consumers in the UK and overseas. We consider complaints involving both UK and non-UK businesses, service providers, professional bodies, regulators, and public authorities. Each case is assessed on its individual merits.