THE CPB TEAM

Dedicated Experts.
Trusted Advocates.

Our team is made up of passionate professionals with diverse backgrounds in law, consumer rights, dispute resolution, and regulatory compliance — committed to protecting consumers and holding businesses accountable.

LEADERSHIP

Meet the People Behind CPB

Each member brings years of experience and a shared commitment to fairness in the marketplace.

Yousouf Jhugroo CEO

Yousouf Jhugroo

Chairman and CEO

Yousouf brings over three decades of consumer protection experience to CPB, having previously served as CEO of the Institute for Consumer Protection (ICP). Under his leadership, CPB continues to grow as a recognised voice for consumer rights across the UK.

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Marc Amron

Programme Coordinator

Marc oversees CPB’s consumer programmes and outreach activities, ensuring that our work reaches the consumers who need it most and that our advocacy efforts translate into real-world change.

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Geeta Tekchandani

Operations Director

Geeta manages the day-to-day operations of the bureau, coordinating case teams and ensuring that every consumer complaint is handled with care, professionalism, and the urgency it deserves.

WHAT WE DO

Our Services

We offer a comprehensive range of services to protect your consumer rights and resolve disputes effectively.

1

Face-to-Face Meetings

Assisting consumers in dealing with any infringements to their legal rights through direct consultation.

2

Legal Representation

Professional legal representation to support consumers in formal disputes and proceedings.

3

Complaint Procedures

Guiding consumers through official complaint procedures, step by step, from start to resolution.

4

Policy Lobbying

Lobbying in favour of good consumer policies and practices at local and national level.

5

Focus Groups

Forums for consumers to express their views on common issues and share experiences.

6

Written Communications

Helping draft letters, formal complaints, and follow-up communications on your behalf.

7

Concerted Actions

Coordinating collective actions where multiple consumers share the same grievance.

Need Our Help?

Our team is ready to fight your case. Get in touch today and speak to one of our consumer protection experts.

Get Help Now Contact the Team →