Independent. Non-profit. Supporting consumers since 2011.
Tell us about your complaint
We typically respond within 24–48 hours
About Us
The Consumer Protection Bureau (CPB) is a UK-registered Community Interest Company established in 2011 to advance consumer rights and promote fair markets.
We assist consumers whose complaints have stalled, escalated, or become complex, particularly where structured intervention is required.
Based in Westminster, London, CPB operates independently and does not receive industry funding.
WHAT WE HELP WITH
From high-street purchases to complex service complaints, we help consumers across every sector.
Goods not delivered, wrong items, or refund disputes with online retailers.
Products that do not work, break early, or aren't as described.
Poor workmanship, overcharging, or incomplete property repairs and renovations.
Retailers refusing to honour your statutory right to a refund, repair, or replacement.
Guidance and support if you have fallen victim to a consumer scam.
Billing disputes, unfair charges, or poor service from energy providers.
Problems with car sales, misrepresentation, or mechanical faults.
Unfair lending practices, hidden charges, or debt-related disputes.
HOW IT WORKS
Submit your complaint details through our secure online form.
We assess your case, identify relevant consumer protection law, and determine appropriate escalation options.
Where appropriate, we engage with the business or relevant bodies to pursue proportionate and fair resolution.
CASE SPOTLIGHT
When a consumer was wronged, CPB investigated and escalated the case. The result: regulatory action and a fine imposed by the Abu Dhabi Global Market (ADGM). This is what consumer protection looks like in practice real accountability, real consequences.
CAMPAIGNS AND PUBLIC INTEREST WORK
Consumer protection extends beyond individual disputes.
CPB leads targeted campaigns addressing systemic consumer detriment, regulatory gaps, and disproportionate practices affecting the public.
Examining structural concerns within financial dispute resolution frameworks.
Addressing disproportionate charges and penalty practices in public transport.
Challenging one-sided credit referencing practices affecting consumers.
Highlighting repeated company dissolution patterns that undermine consumer remedies.
CPB fills a critical gap in the consumer protection landscape. We handle cases that fall between the cracks, too complex for self-resolution, too small for legal action, but deeply impactful for the individuals affected.
We handle cases referred by Citizens Advice and police forces, freeing their resources.
Our advocacy and case work drives compliance with consumer protection legislation.
We actively campaign for legislative reforms to close loopholes exploited by rogue businesses.
OUR MISSION
“To create a marketplace where every consumer is informed, respected, and protected — regardless of their means.”
WHAT FUNDING ENABLES
For vulnerable consumers
Workshops & resources
Legislative reform campaigns
More consumers protected
GET HELP
Have you already raised a complaint with the business?