Blog - Consumer Protection Bureau
Welcome to the Consumer Protection Bureau's blog, where we share insights, updates, and discussions on consumer rights, advocacy, and the latest developments in consumer protection. Join us in our mission to empower consumers and promote fair practices across various sectors.
CPB Calls Out Expedia Failings
(18 August 2025) LONDON – A CPB member and his family endured unnecessary stress, contradictory communications, and weeks of frustration after two separate car rental bookings through Expedia in Bergamo, Italy went badly wrong.
Cracks in the Apple: iCloud, Repairs, and Consumer Rights
(19 August 2025) LONDON – Apple’s dominance in the tech market has once again come under fire. Consumer group Which? has already launched a landmark £3 billion collective action in the UK over alleged iCloud overcharging. Building on this wider scrutiny, the Consumer Protection Bureau (CPB) has now launched its own campaign, focusing on Apple’s restrictive and overpriced repair policies, further highlighting systemic issues with the company’s treatment of consumers.
CPB Seeks Legal Action Over Unfair Review Removals
(13 August 2025) LONDON – The Government’s decision to scrap Ofwat and replace it with a single, integrated water regulator is not just welcome, it’s long overdue. For too long, water regulation in England and Wales has suffered from fragmentation, toothless oversight, and a disjointed approach that left consumers footing the bill while water companies polluted rivers and raked in profits.
Landmark Car Finance Ruling: CPB Helps You Claim Without Hefty Lawyers’ Fees
(13 August 2025) LONDON – Millions of UK Drivers May Still Be Eligible for Refunds. A recent UK Supreme Court ruling has limited the scope of certain car finance compensation claims but it has not closed the door for millions of drivers who may still be owed money. If your finance agreement taken out before January 2021 included undisclosed discretionary commissions, you could be entitled to up to £950 in compensation. This is because dealers and brokers were able to set higher interest rates to increase their commission, without clearly telling customers.
Welcoming the End of Ofwat and the Birth of a Unified Water Regulator
(24 July 2025) LONDON – The Government’s decision to scrap Ofwat and replace it with a single, integrated water regulator is not just welcome, it’s long overdue. For too long, water regulation in England and Wales has suffered from fragmentation, toothless oversight, and a disjointed approach that left consumers footing the bill while water companies polluted rivers and raked in profits.
