Buy from trusted sellers
Check contact details, returns and independent reviews, especially on online marketplaces.
Product safety starts at home.
Simple checks can prevent harm. Learn how to spot potential risks, respond confidently to a recall and keep your household safer.
If a product may be unsafe
Take these three steps before using it again.
01
Stop using it
Unplug, isolate or put it out of reach.
02
Keep the details
Save packaging, receipts and photos.
03
Check or report
Look for a recall or tell CPB.
Everyday protection
Five habits for safer shopping
Build these small checks into the way you buy, use and pass on products.
Read the label
Look for age limits, warnings, instructions and relevant safety marks.
Keep proof of purchase
Receipts and serial numbers make a recall, repair or refund simpler.
Inspect before use
Check for loose parts, damage, overheating or missing instructions.
Product recalls
What to do when a product is recalled
Do not continue
using a recalled product unless the official notice says it is safe.
- Confirm the details. Match the model, batch number or date code.
- Follow the recall instructions. You may be offered a repair, replacement, refund or safe disposal route.
- Tell anyone else who may have it. This matters for gifts, children's items and second-hand products.
Browse advice
Safety by product type
Concerned about a product?
Report it to CPB. Your information can help us identify patterns and raise concerns.