Consumer Protection Bureau
FIGHTING FOR CONSUMER RIGHTS SINCE 2011
Do you currently have a consumer complaint against a service provider, retailer, or product manufacturer, and the outcome is unsatisfactory?
Safety and Reliability
We champion products and services that prioritize your safety, ensuring compliance with consumer protection laws.
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Affordability
We advocate for reasonably priced offerings to make quality accessible, helping you get value for money while exercising your consumer rights.
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Compliance
We endorse goods and services that meet regulatory standards under UK consumer protection laws.
Sustainability
Our commitment extends to environmentally friendly options, ensuring compliance with sustainable practices while protecting consumer rights.
About CPB
Who We Are: The Consumer Protection Bureau (CPB) is an independent, non-governmental organisation dedicated to empowering consumers and promoting fairness in the marketplace. We are committed to upholding consumer protection laws and advancing consumer rights in the UK and beyond.
What We Do:
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Safeguard Consumer Rights:
We help consumers understand and assert their statutory rights, ensuring that they are fully informed about their consumer protection rights. -
Protect Economic Interests:
We work to ensure fair business practices and protect consumers' financial well-being. Our efforts include addressing consumer complaints and ensuring compliance with consumer protection laws. -
Provide Effective Remedies:
When things go wrong, we assist consumers in finding solutions and seeking appropriate compensation. Our role includes handling both consumer and customer complaints effectively.
Join the CPB Friends Network – It’s Free!
Your Card · Your Voice · Your Protection
Joining the CPB Friends Network means becoming part of a growing community of consumers who believe in fairness, transparency, and accountability. As a Friend of CPB, you add your voice to a movement that protects people across the UK and beyond.
Why Join?
- ➤ Get your official CPB Friends Card
- ➤ Get exclusive alerts & scam warnings
- ➤ Join campaigns that change policy
- ➤ Priority access to advice & support
- ➤ Access to ConsoMag, CPB's digital magazine
Together, we are stronger. Together, we make markets fairer.
Every Friend of CPB Receives a
Digital CPB Friends Card
This card is more than a symbol – it's a reminder that:
- You are part of a strong consumer protection community.
- You have added confidence when raising consumer concerns.
- You are never alone – CPB stands with you.
Become a Member of
the Consumer Protection Bureau (CPB)
At CPB, our mission is to protect consumer rights and ensure fair outcomes when companies let you down. By becoming a member, you'll have our expert support for complaints, refunds, and ongoing consumer protection.
How it Works
- Annual Membership: £50 per year (Silver Membership)
- Refunds: If we recover more than £300, we apply a small success fee (15% for Bronze & Silver members, reduced to 10% for Gold members)
- Voluntary Contribution: If you do not wish to become a member, you can still request our help by making a voluntary contribution to support our work
Bronze Supporter
£15/One-Time
- ✓ Casework support for a single complaint
- ✓ We draft and submit challenges on your behalf
- ✓ Case updates until resolution
- ✓ Access to ConsuMag (our online magazine)
- ✓ 15% success fee if refund is recovered
Silver Member
£50/Annual
- ✓ Unlimited support for all complaints for 12 months
- ✓ Priority handling of cases
- ✓ Regular campaign updates & alerts
- ✓ Members-only webinars and advice sheets
- ✓ Access to ConsuMag
- ✓ 15% success fee if refund is recovered
Gold Champion
£100/Annual
- ✓ Everything in Silver PLUS:
- ✓ Personal case manager for faster support
- ✓ Priority access to media campaigns
- ✓ Recognition as a Gold Champion member
- ✓ Complimentary CPB workshop
- ✓ Access to ConsuMag
- ✓ Reduced success fee of 10% on refunds
Join CPB today and let us stand by your side in every consumer dispute.
Fake or Real?
Refund on Sale Items
THE FINANCIAL OMBUDSMAN SERVICE
Stay Protected and Spend Wisely
CONSUMER ALERT NEWS
Our Commitment
As a proud member of the CRC Group, we support and promote goods and services that align with our core values of consumer protection. Our commitment includes advocating for consumer rights and ensuring compliance with consumer protection laws.
Integrity
Quality
Fairness
Reliability
Value for Money
Through education, advocacy, and direct assistance, we strive to create a marketplace where consumers are informed, respected, and protected under consumer protection laws. Our dedication ensures that every consumer complaint is addressed with utmost care and that the principles of consumer protection are upheld.
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Latest Announcement: CPB Joins Consumers International!
We are proud to announce that Consumer Protection Bureau is now a member of
Consumers International, the leading global voice for consumer rights. This
partnership marks a significant step in our commitment to advocating for fair trade, ethical
business practices, and stronger consumer protection worldwide.
- ✔ Greater influence in global consumer policies
- ✔ Stronger advocacy for consumer rights
- ✔ Collaborative efforts to protect consumers internationally
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FIGHTING FOR CONSUMER RIGHTS SINCE 2011
Do you currently have a consumer complaint against a service provider, retailer, or product manufacturer, and the outcome is unsatisfactory?We can help you exercise your consumer rights and navigate consumer protection laws to get the resolution you deserve.
We Are Here to Assist!
The Consumer Protection Bureau fights your consumer battles on your behalf. In line with consumer protection UK standards, we’ll help you secure refunds, replacements, repairs, and, where appropriate, compensation for poor service, faulty products, or any failure to meet expected quality.
COMPLETE OUR SHORT QUESTIONNAIRE TO SEE IF WE CAN HELP YOU AND PROVIDE A NO OBLIGATION QUOTE:
Why people believe in us
Frequently Asked Questions
- What is the Consumer Protection Bureau (CPB)?
- How does the CPB work?
- What benefits does CPB offer to consumers?
- How does CPB help consumers with claims?
- How much does CPB charge for its services?
- How do I become a member of CPB?
- What kind of complaints can I bring to CPB?
- What laws and regulations does CPB ensure compliance with?
- Who does CPB work with?
- What should I do if I have a complaint?
- How do I file claims with CPB?
- How long does the claims process take?
- Can I cancel my CPB membership?
